Shipping policy

Effective Date: August 10, 2026

Thank you for shopping at Veyranook. This Shipping Policy outlines our order processing, delivery timelines, shipping charges, customs terms and parcel‑related rules for all orders placed on veyranook.com.

Our business information: Veyranook Email: sales@veyranook.com Telephone: +852 2734‑6291 Business Address: Suite 709, 7/F, East Wing, Tsim Sha Tsui Centre, 66 Mody Road, Tsim Sha Tsui, Kowloon, Hong Kong

Order Processing Time All orders require 2‑5 business days for warehouse handling, quality inspection and dispatching. Business days exclude weekends and Hong Kong local public holidays. Processing time does not include transit delivery time.

Shipping Regions & Shipping Fees We deliver to the United States, all European countries, and Hong Kong SAR, China.

  1. United States: Free Shipping for all orders. No shipping fee applies to any order shipped to US destinations.
  2. All European Countries: Standard shipping rate will be displayed at checkout based on your destination and order weight.
  3. Hong Kong SAR, China: Local shipping fees will be calculated and shown upon checkout.

Estimated Delivery Timeframes

  • Standard shipping to United States: 7‑18 business days after dispatch.
  • Standard shipping to all European countries: 8‑20 business days after dispatch.
  • Local shipping to Hong Kong SAR: 3‑7 business days after dispatch.

All delivery durations are estimated only. Delays may be caused by customs clearance procedures, local logistics disruptions, public holidays, weather conditions or other unforeseen circumstances. Veyranook is not liable for carrier‑induced delivery delays.

Customs Duties & Import Taxes For international shipments to European countries and the United States, import duties, customs taxes or local administrative fees may be incurred upon parcel arrival. These charges are fully borne by the customer. Please review your local import regulations before completing your purchase. Shipments within Hong Kong SAR do not incur cross‑border import duties.

Shipping Address Responsibility Please verify your full shipping address carefully at checkout. We cannot redirect parcels once they have been dispatched. If the parcel is returned‑to‑sender due to incorrect or incomplete address provided by customer, the customer shall bear all additional reshipping expenses.

Lost, Missing or Damaged Parcels If your tracking status shows “delivered” but you have not received your parcel, please submit a support email to us within 14 calendar days after delivery confirmation. We will open an investigation with the shipping carrier.

For goods with visible damage upon receipt, please provide clear photos of outer packaging and defective merchandise within 7 calendar days of receiving your parcel, so we can assess and provide proper solutions.

Contact for Shipping‑Related Inquiries For any questions about order status, shipping, tracking or parcel issues, please reach us via email sales@veyranook.com or telephone +852 2734‑6291. Our business hours are Monday‑Friday, 9:30‑18:00 Hong Kong Time. We will reply to your inquiry within 2‑4 business days.